IMPORTANT - TERMS AND CONDITIONS - PLEASE READ
THINGS YOU NEED TO DO BEFORE ORDERING FISH:
1 - Ensure that there is room in your tank for the species you are ordering, and that they are compatible with existing stock. If in doubt, please ask as we are unable to accept fish back if ordered in error.
2 - Make sure that your tank is mature, healthy and in a condition to accept fish.
3 - However tempting, do not order too many fish at once as a large influx of fish can be detrimental to the health of the aquarium.
4 - If you are unsure about the requirements of any species, please ask and we will give you the parameters for our any delicate fish. We will warn you of any special reqiurements prior to purchase to ensure that parameter shock does not occur.
5 - Ensure that you or someone else is available to accept delivery on the stated date. If we are unable to send fish on the agreed date, we will contact you to re-schedule.
WHEN THE FISH ARRIVE
The delivery should reach you in perfect condition with the water still warm. The fish will, however, be stressed due to their journey and may appear pale and lethargic. To ensure that their transition to your aquarium is done properly, please observe the following:
1 - Unpack the fish as carefully as possible
2 - Place the sealed bags on the water surface and float for approx. 20 minutes to allow the temperature to stabilise.
3 - Once the water temperature has equalised, carefully cut open the top of each bag and roll the sides down, enabling the bags to float in the tank.
4 - Add a little aquarium water every few minutes until the water is thoroughly mixed. Leave for approx 30-45 minutes to settle.
6 - Slowly tip the bag onto its side and allow fish to swim out or net the fish out of the bag and dispose of the bag and shipping water.
7 - Do not be tempted to feed the fish on the delivery day as they will most likely not accept food. Certain species may hide for a few hours or even days.
We always ensure that any species sent out for delivery is of optimum quality and is healthy, but in rare cases losses may occur, we offer a 24 hour guarantee to cover this circumstance.
Any claims for loss must be made within 24 hours of recieving the fish, either by telephone (01661) 844 005 or by
e-mail if out of shop hours.
Any claim must be accompanied by a digital photograph. Please do not dispose of any expensive dead fish as we may require it to be returned to us (with pictures of any damaged packaging) as evidence against the courier if the loss was caused by mishandling during delivery.
Whilst TYNE VALLEY AQUATICS will always do our best to identify species, we cannot be responsible for incorrect identification.
When requested, we will try to identify sexes of fish but cannot guarantee male + female pairs in difficult cases.
No guarantee will be given if a delivery has been aborted due to no-one being at the delivery address.
Any losses that qualify for our guarantee will be refunded / replaced at our discretion.
The guarantee extends only to the value of the livestock, not the cost of delivery.
In rare circumstances, certain species will be delicate (collection recommended) and will be only delivered at buyers risk. They will not be covered by a guarantee. You will be informed if any of the species you require have this status prior to us accepting your order.